Theresa Schwab

Theresa Schwab is a growth strategy coach and consultant. Theresa leverages her experience founding and operating a successful IT Service business in Austin, TX, to help technology-based businesses grow profitable revenue, increase efficiencies, and build teams to scale. Theresa’s current roster of clients includes businesses ranging from the early launch phase to well-established 25-year-old firms. Theresa’s corporate experience includes leadership roles at Dupont, Motorola and Freescale Semiconductors.

The Lost Art of Answering the Phone

Theresa SchwabDecember 13, 20180147 views

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One of my favorite memories from my tenure at Motorola is calling Dan Keitz and anticipating how he would make me laugh when he answered. Dan, an amateur comedian, replaced his previous outgoing voicemail message every day with another humorous one intended to spark a laugh from the caller and that it did. In this age of texting, chat, and website form fills, the skill of answering the phone appears to be a lost art.

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