The Lost Art of Answering the Phone
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One of my favorite memories from my tenure at Motorola is calling Dan Keitz and anticipating how he would make me laugh when he answered. Dan, an amateur comedian, replaced his previous outgoing voicemail message every day with another humorous one intended to spark a laugh from the caller and that it did. In this age of texting, chat, and website form fills, the skill of answering the phone appears to be a lost art.